Frequently Asked Questions

Booking a pet sitter is easy! Simply use the search bar on our homepage to find sitters in your area. You can filter by service type, dates, and pet size. Once you find a sitter you like, send them a message to discuss your needs and then proceed with booking.

Velvet Leash Co. Protect is our comprehensive safety and support program that includes veterinary care reimbursement, 24/7 support, and secure online payments. It's designed to give you peace of mind with every booking.

All payments are processed securely through the Velvet Leash Co. platform. You can pay with a credit card, and funds are only released to the sitter 48 hours after the service is completed, ensuring your satisfaction.

In case of a medical emergency during a booking, our sitters are instructed to contact you immediately. If you're unreachable, they will take your pet to the nearest emergency vet clinic. The Velvet Leash Co. Guarantee may cover eligible vet care costs.

You can easily update your profile and pet information by logging into your account and navigating to the 'Profile' or 'Pets' section. Remember to save any changes you make.

Yes, we highly recommend scheduling a free Meet & Greet with your potential sitter before confirming a booking. This allows you and your pet to get to know the sitter and discuss any specific needs.

Cancellation policies vary by sitter and service. You can find the specific cancellation policy for each booking on the sitter's profile and during the booking process. We recommend reviewing it carefully before confirming.

Yes, the Velvet Leash Co. app is available for both iOS and Android devices. You can download it from the App Store or Google Play Store to manage your bookings, communicate with sitters, and receive updates on the go.